From your first sign-up to a package on your doorstep in Japan — here's exactly what happens at each step, and what's on you versus what we take care of.
What you do: Sign up with your email in under a minute — no fees to join.
What we handle: We instantly issue your own dedicated USAJUSHO warehouse address in the US.
What you do: Check out at Amazon, Nike, Best Buy, or any other US retailer using your new USAJUSHO address as the shipping address.
What we handle: Can't ship to a freight forwarder, or want us to buy it for you instead? Use Purchase Proxy and we'll purchase the item on your behalf.
What you do: Log in and declare your order the total amount, plus an optional tracking number and receipt photo, handy if a question comes up later.
What we handle: We use your declaration to match the package to your account when it arrives at our warehouse.
What you do: Just relax — there's nothing to do at this step.
What we handle: When your package arrives, we check it in, verify the contents, and photograph it. Photos post to your dashboard as soon as they are ready.
What you do: Log in to your dashboard, review your arrived packages, and decide whether to combine multiple boxes into one shipment to save on shipping. Add any extra services you need.
What we handle: We prepare your commercial invoice with the final price, based on the options you chose.
What you do: Review and pay the shipping invoice from your dashboard.
What we handle: We hand your package to our international carrier and issue a tracking number right away.
What you do: Track your shipment anytime from your dashboard.
What we handle: Your package arrives at the Japan address you specified — typically a few days to about a week after shipping.
Sign up is free — you're only charged when you actually ship.
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